Privacy Policy

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

• Names
• Phone numbers
• Email addresses
• Usernames
• Passwords
• Contact preferences
• Contact or authentication data
• Billing addresses

Sensitive Information

We do not process sensitive information.

Payment Data

We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Razorpay and Stripe.

Social Media Login Data

We may provide you with the option to register with us using your existing social media account details, like your Facebook, X, or other social media account.

Application Data

If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:

• Push Notifications: We may request to send you push notifications regarding your account or certain features of the application(s).

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information.

Google API

Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

We process your personal information for a variety of reasons, including:

• To facilitate account creation and authentication
• To deliver and facilitate delivery of services to the user
• To respond to user inquiries and offer support
• To fulfill and manage your orders
• To enable user-to-user communications
• To request feedback
• To send you marketing and promotional communications
• To deliver targeted advertising to you
• To post testimonials
• To protect our Services from fraud and security threats
• To identify usage trends
• To determine the effectiveness of marketing campaigns
• To comply with our legal obligations

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf. The categories of third parties we may share personal information with are as follows:

• Ad Networks
• AI Platforms
• Communication & Collaboration Tools
• Data Analytics Services
• Data Storage Service Providers
• Finance & Accounting Tools
• Payment Processors
• Performance Monitoring Tools
• Retargeting Platforms
• Product Engineering & Design Tools
• Sales & Marketing Tools
• Social Networks
• Testing Tools
• User Account Registration & Authentication Services
• Website Hosting Service Providers

We also may need to share your personal information in connection with Business Transfers (mergers, sale of assets) or with our Affiliates and Business Partners.

The Services may link to third-party websites or contain advertisements from third parties not affiliated with us. We cannot guarantee the safety and privacy of data you provide to any third parties.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information. We use Google Analytics to track and analyze the use of the Services.

We provide AI Products through third-party service providers, including Anthropic, DeepSeek, and Google Cloud AI. Our AI Products are used for research, automation, development, text and video analysis, document generation, insights, translation, and applications. You can opt out by contacting us.

If you register with social media, we receive certain profile information (like name, email, and profile picture). We use this only for the purposes described in this Privacy Notice.

We keep your personal information generally for the period of time in which users have an account with us. When we have no ongoing legitimate business need, we will either delete or anonymize your information.

We have implemented reasonable technical and organizational security measures. However, no electronic transmission or storage is 100% secure, and transmission is at your own risk.

By using the Services, you represent that you are at least 18. If we learn we have collected data from users under 18, we will deactivate the account and delete the data.

If we rely on your consent to process data, you have the right to withdraw it at any time. You can opt out of marketing communications by clicking the unsubscribe link or replying 'STOP' or 'UNSUBSCRIBE'.

Account Information

You can log in to your account settings to update information or contact us to terminate your account.

Most web browsers include a Do-Not-Track ('DNT') feature. We do not currently respond to DNT browser signals as no uniform technology standard has been finalized.

The updated version will be indicated by an updated 'Revised' date at the top. We may notify you of material changes.

If you have questions or comments about this notice, you may email us at support@ferel.app or contact us by post at:

FERELVIAN FINALFORM RETAIL (OPC) PRIVATE LIMITED

39/2475-B1, Suite E61, LR Towers SJRRA 104, South Janatha Road Palarivattom, Kochi, Kerala 682025 India

Based on applicable laws, you may have the right to request access to your personal information, correct inaccuracies, or delete it. To exercise these rights, please contact us or submit a data subject access request.